Voice AI
Natural Voice Interfaces for Businesses
Voice becomes powerful when it is connected to real business actions. We combine speech recognition, AI reasoning, business logic, and text-to-speech to create conversational experiences that can answer questions, capture requests, check information, and trigger workflows.
Voice that does more than just speak. It hears, understands, and acts.
— JBAS AI Engineering Team, JB Arrowstar Solutions
Natural Voice Interfaces for Businesses
There's no need for customers to go through a menu or repeat their queries twice. We design our voice interfaces in such a way that they listen, understand the purpose behind the queries, and perform actions accordingly.
Every conversation is understood within the context of their environment and is always followed by system actions, thus providing an easy and enjoyable experience to both customers and employees.
How Your Business Can Communicate Using AI (What We Build)
AI Voice Assistants
A conversational voice interface to your app or service that responds like another human.
Voice AI Agents
An interactive assistant who goes beyond replying to your request and performs research and executes other tasks.
Customer Service Voice Bots
Takes care of customer service calls that do not truly require a person to be involved.
AI Call Agents
Manages incoming or outgoing calls at scale, holding a natural conversation instead of a rigid script.
Appointment & Inquiry Agents
Schedule, reschedule, and provide additional information about appointments without involving any staff.
Multilingual Voice AI
Communicates with your clients in the language they speak, without having to implement a different solution for each language.
What It Actually Does (Capabilities)
Detects Speech
Converts spoken words to text accurately, including different accents and ambient noise.
Thinks Like a Personal Assistant
Comprehends the underlying meaning of questions being asked, not just keyword matching.
Applies Business Rules
Takes your company rules, pricing, and availability into account before answering.
Takes API and System Actions
Queries records or makes bookings right in your own system.
Spoken Responses
Converts the answer into clear and human-sounding speech.
Conducts True Conversations
Responds in real time, handling follow-up questions and interruptions.
Multi-Language
Works across multiple languages in one system.
Benefits
Available Around the Clock
Calls will be answered any time of day or night with no one on hold waiting.
Quick Handling
Basic inquiries can be resolved right away instead of queuing for a call back.
Consistent Service
All callers receive an equally accurate and patient response regardless of how busy it is or what time of day.
Reduces Call Centre Workload
Inquiries requiring nothing but simple processing can be taken care of without your staff answering them.
Increased Coverage
Being able to speak multiple languages enables better coverage of more customers.
Built Using Technologies
Google Speech-to-Text (Speech Recognition)
Transcribes the spoken audio into text. It is reliable and works well with accents and ambient noise.
GPT-4 (Conversational Reasoning)
Knows what the user really means. It determines how to reply according to true intentions of the caller.
Twilio (Call Management)
Establishes and controls the telephone call itself. It routes the audio from the caller to the machine.
Amazon Polly (Speech Synthesis)
Produces natural-sounding speech from the machine's answer. It preserves the human feel of the conversation.
Amazon Lex (Conversation Management)
Manages the flow of interaction in the call. It keeps multi-turn conversations in order.
Relevance to These Industries (Use Cases)
Frequently asked questions can be solved on the phone without delay.
Appointments can be arranged without waiting in queues at the front desk.
Status updates and questions related to products can be answered on the phone.
Questions about property and arrangements for site visits can be made without the need to make any calls.
Simple transactions like checking balances and making requests can be handled over the phone.
Common Questions
Ready to implement voice ai?
Tell us a bit about what you need — our engineering team will get back to you to scope the project and next steps.